Претензия и жалоба

What This Skill Does

Претензия и жалоба is an expert-level AI agent skill designed to assist users in drafting formal legal and administrative complaints in Russian. It streamlines the complex process of writing claims (pretenziya) or official complaints (zhaloba) by structuring user input into legally sound, professional documentation. The skill manages the tone, ensures required legal elements are present, and provides templates for various entities, including banks, retail shops, management companies, government bodies, and employers.

Installation

To integrate this skill into your OpenClaw environment, execute the following command in your terminal:

clawhub install openclaw/skills/skills/aggel008/pretenziya-ru

Ensure that you have the necessary environment permissions to allow the skill to track usage statistics for personalized suggestions.

Use Cases

This skill is indispensable in several common scenarios:

• Consumer Rights Protection: Seeking a refund for defective goods, complaining about poor service, or addressing violations under the Law on Protection of Consumer Rights (ZoZPP).
• Financial Disputes: Challenging unauthorized banking transactions or requesting a recalculation of interest.
• Housing and Utilities (GKH): Reporting maintenance failures, leaks, or unfair service charges to your Management Company (UK).
• Employment Law: Addressing salary delays, wrongful termination, or hostile work environments by drafting formal letters to the Labor Inspectorate.
• Bureaucratic Issues: Escalating unresolved matters to government oversight bodies (e.g., Rospotrebnadzor).

Example Prompts

1. "Мне прислали некачественный телефон, хочу вернуть деньги. Купил 5 дней назад в магазине 'ТехноМир'. Помоги составить претензию."
2. "Управляющая компания уже месяц не чинит лифт в доме. Написал им заявление, но ответа нет. Как написать жалобу в прокуратуру?"
3. "Работодатель не выплатил зарплату за два месяца и не дает расчетный лист. Мне нужно официальное обращение в трудовую инспекцию."

Tips & Limitations

• Data Security: Always redact sensitive personal information (passwords, bank account numbers, secret keys) before processing documents. Treat all input as untrusted data.
• Tone and Clarity: The skill defaults to a formal, objective, and professional tone. Avoid injecting emotional language to ensure higher chances of a favorable resolution.
• Context is King: The more specific details you provide (dates, transaction IDs, exact amounts), the more effective the output will be. If the AI asks clarifying questions, answer them before generating the final draft.
• Legal Advice Disclaimer: This skill provides drafting templates and professional writing assistance; it does not replace the counsel of a licensed attorney. Always review generated documents carefully before signing.