persona-customer-support

What This Skill Does

The persona-customer-support skill empowers your OpenClaw agent to act as a highly efficient customer service representative. By integrating seamlessly with the Google Workspace ecosystem, this skill allows the agent to monitor incoming support tickets, manage task lifecycles, and maintain real-time communication across your team. It automates the drudgery of ticket triaging, spreadsheet logging, and follow-up scheduling, ensuring no customer request falls through the cracks. The agent leverages Gmail to read requests, sheets to log status updates, and calendar to manage high-touch follow-ups, effectively turning your inbox into a structured, responsive support hub.

Installation

To begin using this persona, ensure you have the required dependency skills installed (gws-gmail, gws-sheets, gws-chat, gws-calendar). Once the environment is configured, execute the following command in your terminal:

clawhub install openclaw/skills/skills/googleworkspace-bot/persona-customer-support

After installation, confirm the agent has the necessary API scopes authorized to access your Google account data.

Use Cases

This skill is perfect for small to medium-sized teams looking to scale their support operations without manual overhead. Common use cases include:

• Automated Triage: Filtering high-priority requests from general inquiries based on keywords or sender domain.
• Ticket Tracking: Maintaining an up-to-date master list of all support tasks in a central spreadsheet.
• Team Escalation: Automatically notifying human support leads in Google Chat when an urgent request is detected.
• Proactive Scheduling: Identifying complex issues that require a live call and scheduling those sessions directly on your calendar.

Example Prompts

1. "Check the support inbox for new messages and turn any customer complaints into tracked tasks in my support spreadsheet."
2. "Look for urgent issues related to system downtime in our support label and escalate them to the team chat immediately."
3. "Summarize the status of all current tickets from the tracking sheet and identify which ones need a follow-up call today."

Tips & Limitations

To maximize the efficiency of this skill, consider using Gmail filters to pre-categorize incoming mail, which helps the agent process tasks faster. Always utilize the --format table flag when requesting summaries to keep your dashboard clean and readable. Note that this skill requires consistent internet access to sync with cloud services. It is highly recommended to verify that your shared tracking sheet has the correct headers defined before letting the agent perform mass updates to avoid data structure issues.