Ssa Customer Segmentation
Skill by cjboy007
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/cjboy007/ssa-customer-segmentationCustomer Segmentation — 客户分层
自动客户标签 + 生命周期管理 + 价值分析。基于 OKKI CRM 数据，5 级客户分层（VIP/活跃/普通/休眠/流失），自动评分+标签同步。
模块
| 脚本 | 大小 | 功能 |
|---|---|---|
customer-data-collector.js | — | OKKI API 增量采集客户数据 |
scoring-engine.js | — | 加权评分 + 自动分层（5 级） |
tag-sync.js | 16KB | OKKI 标签同步（⚠️ 安全机制齐全） |
strategy-output.js | 13KB | 策略建议输出 + 升级机会识别 |
配置
config/segmentation-rules.json— 5 级分层规则 + 评分权重 + 阈值
使用
cd /Users/wilson/.openclaw/workspace/skills/customer-segmentation
# 1. 采集客户数据
node scripts/customer-data-collector.js
# 2. 评分 + 分层
node scripts/scoring-engine.js
node scripts/scoring-engine.js --sample # 使用示例数据
# 3. 查看策略建议
node scripts/strategy-output.js
node scripts/strategy-output.js --format summary
# 4. 同步标签到 OKKI（默认 dry-run！）
node scripts/tag-sync.js # dry-run 预览
node scripts/tag-sync.js --confirm # 实际写入
node scripts/tag-sync.js --confirm --limit 5 # 分批写入前 5 个
分层标准
| 等级 | 标签 | 说明 |
|---|---|---|
| VIP | SEG:VIP | 高价值客户 |
| 活跃 | SEG:活跃 | 定期下单 |
| 普通 | SEG:普通 | 偶尔互动 |
| 休眠 | SEG:休眠 | 长期无互动 |
| 流失 | SEG:流失 | 已流失 |
⚠️ Tag-Sync 安全机制
重要： tag-sync.js 会写入 OKKI CRM 标签，内置多重安全保护：
- 默认 dry-run — 不加
--confirm不会写入 - SEG: 前缀白名单 — 只操作
SEG:前缀标签，不影响其他标签 - GET 先合并 — 写入前先获取现有标签，合并后再写入（避免覆盖）
- 写入前备份 — 自动备份当前标签状态
- 配额预估 — >80% 配额自动中止
- 500ms 间隔 — API 调用限速
- --limit 分批 — 支持分批验证
依赖
OKKI CRM— 客户数据 + 标签写入
数据存储
data/customer-scores.json— 评分结果data/strategy-recommendations.json— 策略建议data/metrics-export.json— 看板指标
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-cjboy007-ssa-customer-segmentation": {
"enabled": true,
"auto_update": true
}
}
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