email-smart-reply
AI-powered email reply generation for B2B sales. Analyzes incoming emails to detect intent (inquiry, delivery chase, complaint, technical question, partnership, spam), retrieves relevant knowledge base content, generates contextually appropriate draft replies, and routes low-confidence replies for human review via Discord. Use when you need to automate initial email response drafting for sales inquiries.
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/cjboy007/email-smart-replyWhat This Skill Does
The email-smart-reply skill is an intelligent, automated pipeline designed specifically for B2B sales teams in the electronics manufacturing sector. It transforms reactive email management into a proactive, high-velocity workflow. By utilizing an integrated stack of OpenRouter-powered intent recognition, LanceDB-backed knowledge retrieval, and Discord-based human-in-the-loop verification, it ensures that your team sends accurate, context-aware responses to customers while maintaining strict quality control. The skill automatically classifies incoming messages into categories such as product inquiries, delivery status requests, and technical support, leveraging internal knowledge bases to draft personalized replies that reflect your current product specs (HDMI, DP, USB, LAN). It effectively filters high-volume noise, ensuring that urgent customer complaints are escalated immediately while standard inquiries are pre-drafted for quick review.
Installation
To integrate this into your workflow, ensure your environment is configured for OpenClaw. Run the following command in your terminal:
clawhub install openclaw/skills/skills/cjboy007/email-smart-reply
Ensure you have configured your environment variables for your LLM provider and Discord webhook in the config/ directory. Run the integration test suite using node integration-test.js --dry-run to verify that your knowledge base connections and API permissions are correctly linked before enabling live SMTP/Discord triggers.
Use Cases
- Automating Sales Inquiries: Respond instantly to requests for product specifications for standard cable lines, reducing customer wait times significantly.
- Delivery Status Updates: Pull current lead-time data from your internal systems to answer 'where is my order?' emails without human intervention.
- Technical Escalation: Automatically route complex technical documentation requests to your support team via Discord when the AI confidence score falls below 0.75.
- Partner Management: Filter and prioritize potential partnership opportunities from bulk generic inquiries.
Example Prompts
- "OpenClaw, check the inbox for high-priority inquiries, draft responses using our Q1 catalog data, and push the drafts to the Discord #sales-approval channel."
- "Run the smart-reply pipeline on the last 20 messages, specifically flagging any 'delivery-chase' intent emails for immediate review."
- "Analyze the latest technical support tickets and provide a summary of missing information from our knowledge base that prevented an automated response."
Tips & Limitations
- Confidence Thresholds: The default threshold is 0.75. If you find the bot is routing too many replies to manual review, you can adjust the
intent-schema.json. However, setting this too low risks sending inaccurate technical information. - Knowledge Base Hygiene: The quality of the generated replies is directly proportional to the quality of the content in your Obsidian/LanceDB storage. Ensure your product technical sheets are updated regularly.
- Safety First: Always run in
--dry-runmode for at least 48 hours to ensure the tone of the generated emails aligns with your company branding before moving to production-ready SMTP sending.
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-cjboy007-email-smart-reply": {
"enabled": true,
"auto_update": true
}
}
}Tags(AI)
Flags: network-access, file-read, external-api
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