ServiceNow Documentation Skill

Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.

When to Use

Use this skill when the user asks about:

• ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.)
• Release notes, patches, or new features
• Platform configuration or administration
• Scripting patterns or best practices
• Accessibility, UI, or user preferences
• Any ServiceNow product or feature documentation
• Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs

Tools

servicenow_search

Search the ServiceNow documentation database.

Args:

• query (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes")
• limit (number, default: 10) - Maximum results to return
• version (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")

Example:

{"query": "GlideAjax client script", "limit": 5}

servicenow_get_article

Fetch the full content of a documentation article.

Args:

• url (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)

Example:

{"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"}

servicenow_list_versions

List available ServiceNow documentation versions/releases.

Args: None required

servicenow_latest_release

Get release notes for the latest ServiceNow version (automatically detects most recent).

Args: None required

servicenow_dev_suggest

Get autocomplete suggestions from ServiceNow Developer Documentation.

Args:

• term (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")

Example:

{"term": "openFrame"}

servicenow_dev_search

Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.

Args:

• query (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager")
• limit (number, default: 10) - Maximum results to return

Example:

{"query": "ScriptLoader", "limit": 5}

servicenow_dev_guide

Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.

Args:

• path (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance")
• release (string, default: "zurich") - Release version

Example:

{"path": "developer-program/getting-instance-assistance"}

URL Handling