pancake-skills

What This Skill Does

The pancake-skills plugin is an all-in-one integration for the Pancake Platform, a leading multichannel commerce management solution. This skill allows your OpenClaw agent to act as a virtual store administrator, bridging the gap between automated intelligence and customer operations. By leveraging both User and Page API endpoints, the skill provides deep access to essential business metrics, conversational management, and automation of routine tasks like tagging, messaging, and staff management.

Whether you are handling thousands of Facebook, Instagram, or Shopee messages or looking to generate quick analytics reports without leaving your dashboard, this skill provides a programmatic interface to manage your sales funnel directly via OpenClaw.

Installation

To begin managing your Pancake ecosystem, install the skill via the OpenClaw repository using the following command:

clawhub install openclaw/skills/skills/suminhthanh/pancake-skills

Once installed, you must configure your environment variables. For global account management, set your USER_ACCESS_TOKEN retrieved from Personal Settings. For specific store operations, define your PAGE_ACCESS_TOKEN from the Settings → Tools section of your Pancake page. To enable modifications such as sending replies or updating tags, you must explicitly set CONFIRM_WRITE=YES in your environment to prevent accidental data changes.

Use Cases

• Unified Support: Automate customer replies, triage conversations, and assign staff members based on incoming inquiries.
• Sales Analytics: Programmatically fetch page statistics and ad performance data to generate custom internal reports.
• Customer Relationship Management: Maintain clean data by organizing conversations with tags and documenting interactions through notes.
• Content & Engagement: Streamline post engagement by replying to comments or initiating private replies at scale.

Example Prompts

1. "Check the current engagement statistics for my store (page ID: 987654321) for the last 30 days and summarize the most active tags."
2. "Find all unread conversations in the 'Pending' folder, assign them to the sales team, and send a standard greeting message to each."
3. "Upload the new product catalog PDF to the server and send a private reply to comment ID comment_777 on post post_999 with the file attached."

Tips & Limitations

• Security: Always use the CONFIRM_WRITE environment variable carefully. Never expose your USER_ACCESS_TOKEN in public scripts or shared environments.
• Rate Limiting: Pancake API has rate limits. If you are automating high-volume messaging, ensure your agent implementation respects back-off strategies.
• Timestamps: When using the statistics modules, ensure you are converting your date ranges into Unix timestamps, as the API does not support human-readable date strings directly.
• Token Expiration: Remember that User tokens expire every 90 days, while Page tokens are persistent. Schedule a reminder to rotate your user-level tokens quarterly.