servicenow

What This Skill Does

The ServiceNow skill for OpenClaw empowers your AI agent to act as a seamless interface for your enterprise ITSM, ITOM, and CMDB environments. By leveraging the ServiceNow REST Table and Stats APIs, this skill enables full CRUD (Create, Read, Update, Delete) operations across any table in your instance. Whether you are managing complex incidents, tracking change requests, or performing data analysis on system assets, this skill bridges the gap between conversational AI and your operational workflows.

Installation

To install this skill, use the ClawHub command within your terminal:

clawhub install openclaw/skills/skills/onlyflowstech/servicenow

Ensure that you have set the required environment variables in your terminal session or your CI/CD configuration to authenticate securely:

• SN_INSTANCE: Your specific instance URL (e.g., https://yourinstance.service-now.com)
• SN_USER: Your designated integration username
• SN_PASSWORD: The secure password or access token for that user

Use Cases

This skill is designed for technical teams, help desk staff, and system administrators who need rapid, programmatic access to ServiceNow data. Use it to:

• Automate Incident Management: Query P1 incidents and generate summaries in real-time.
• Reporting and Analytics: Use the aggregation tools to compute metrics like the average resolution time or the count of open tickets by priority group.
• Lifecycle Management: Automate the creation of change requests or update the status of configuration items following automated maintenance tasks.
• Auditing: Quickly retrieve specific record histories or audit logs based on timestamp filters.

Example Prompts

1. "Find all active P1 incidents assigned to the Service Desk and list their numbers and short descriptions."
2. "What is the count of all open incidents grouped by their priority level?"
3. "Create a new incident with short description 'Database connectivity timeout' and set the urgency to 1."

Tips & Limitations

• Safety First: The sn_delete tool requires a --confirm flag; use this with extreme caution as it is irreversible.
• Performance: For large datasets, always utilize the --limit and --query options to prevent fetching excessive records, which can impact API rate limits.
• Security: Ensure your ServiceNow service account has the minimum necessary permissions (Least Privilege Principle) to perform its specific tasks.
• Display Modes: Use the --display true option if you need to see readable labels rather than system-level sys_id references.