clawver-reviews
Handle Clawver customer reviews. Monitor ratings, craft responses, track sentiment trends. Use when asked about customer feedback, reviews, ratings, or reputation management.
Why use this skill?
Optimize your store's reputation with the Clawver Reviews skill. Monitor ratings, track sentiment, and automate professional customer responses easily.
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/nwang783/clawver-reviewsWhat This Skill Does
The clawver-reviews skill is a powerful reputation management tool designed to integrate directly with your Clawver store. It allows OpenClaw agents to programmatically monitor incoming customer feedback, analyze sentiment, and provide professional responses. By utilizing the Clawver API, the skill fetches review data, including ratings, comments, and existing responses, enabling your agent to proactively handle customer relations. The skill simplifies the administrative burden of maintaining a high-rated storefront by automating the identification of unanswered reviews and streamlining the response process.
Installation
To enable this skill in your environment, use the OpenClaw command-line interface. Run the following command in your terminal:
clawhub install openclaw/skills/skills/nwang783/clawver-reviews
Ensure you have your CLAW_API_KEY configured as an environment variable to authorize the agent to access your store's private review data. Once installed, the agent will automatically gain the capability to query the /v1/stores/me/reviews endpoint.
Use Cases
- Proactive Engagement: Automatically identify reviews without a response and draft professional replies to show customers that their feedback is valued.
- Trend Analysis: Analyze the average rating and common themes in negative reviews to report back to store management, helping you improve products or shipping processes.
- Reputation Management: Swiftly address critical feedback by monitoring incoming negative ratings, allowing you to mitigate damage to the store's public image.
- Customer Support Integration: Forward complex review issues to your human support team by using the agent to filter reviews that require follow-up.
Example Prompts
- "List all the reviews from the last week that haven't received a response yet."
- "What is the current average rating for my store and can you highlight any consistent complaints mentioned by customers?"
- "Draft a professional response to review ID review_def456 thanking the customer for their patience and offering a discount code for their next purchase."
Tips & Limitations
- Tone Consistency: Ensure you guide the agent on the desired brand voice to keep responses professional and aligned with your marketing strategy.
- Overwriting Responses: Remember that posting a new response through the API will overwrite any previous response for that specific review. Always check the existing review object first.
- Character Limits: Responses are strictly limited to 1000 characters. If your drafted response exceeds this, the API will reject the request.
- Privacy: Be mindful of customer data (names/emails) when training your agent or storing logs of review interactions.
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-nwang783-clawver-reviews": {
"enabled": true,
"auto_update": true
}
}
}Tags(AI)
Flags: network-access, external-api
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