gong

What This Skill Does

The Gong skill provides a robust interface for the Gong conversation intelligence platform. It enables OpenClaw to interact directly with your organization's sales and meeting data. By leveraging the Gong API, this skill allows users to list team members, query historical call records within specific date ranges, retrieve full call transcripts, and pull aggregated activity statistics. It serves as an essential bridge between your conversational data and automated analysis workflows, transforming raw call data into actionable insights.

Installation

To install this skill, use the following command in your terminal: clawhub install openclaw/skills/skills/jdrhyne/gong

After installation, configure your credentials by creating a file at ~/.config/gong/credentials.json. Populate this file with your base_url, access_key, and secret_key obtained from your Gong settings page under Ecosystem > API.

Use Cases

1. Automated Sales Analysis: Automatically pull transcripts from calls held in the last week to perform sentiment analysis or extract key customer pain points.
2. Team Performance Tracking: Aggregate activity stats for specific sales representatives over a month to identify coaching opportunities.
3. Meeting Summarization: Quickly fetch the transcript of a specific call to generate a summary or extract follow-up action items.
4. Data Syncing: Programmatically list all users and their metadata to synchronize Gong user roles with other internal CRM systems.

Example Prompts

1. "Find all sales calls conducted between January 1st and January 15th and calculate the total number of calls for each salesperson."
2. "Get the transcript for the most recent call with Acme Corp and extract the list of action items mentioned by the customer."
3. "List all active users in our Gong organization and verify who has not recorded any calls in the last 30 days."

Tips & Limitations

• Pagination: When querying large lists of calls, always check the records.cursor field in the response to handle pagination. Failing to implement this will result in incomplete data retrieval.
• Rate Limiting: Ensure your requests are handled with standard API best practices to avoid triggering Gong's rate limits.
• Security: Always protect your credentials.json file. Since it contains your API secret keys, do not commit it to version control systems like GitHub.
• Authentication: The skill uses Basic Authentication via Base64 encoding. Ensure your local environment has jq installed, as the skill heavily relies on it for parsing and transforming JSON responses.