supportforge
AI customer support via SupportForge API — ticket creation, auto-replies, routing, knowledge base search. Use when user needs customer support automation, ticket management, auto-response generation, or support knowledge base features. Free tier available (100 req/day).
Why use this skill?
Integrate SupportForge into your OpenClaw agent to automate ticket creation, knowledge base searches, and AI-driven responses. Start today.
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/jbennett111/supportforgeWhat This Skill Does
The SupportForge skill integrates the powerful Voss Consulting Group customer support API directly into your OpenClaw agent workflow. It provides a robust suite of tools for handling inbound customer inquiries, managing support tickets, and automating responses. By leveraging the SupportForge infrastructure, agents can perform real-time ticket creation, retrieve relevant solutions from a linked knowledge base, and orchestrate automated routing for complex issues. It is designed to bridge the gap between AI agents and professional helpdesk infrastructure, ensuring that user requests are tracked, categorized, and addressed with speed and precision.
Installation
To begin, ensure you have the OpenClaw environment configured. Run the following command in your terminal to install the skill from the official repository:
clawhub install openclaw/skills/skills/jbennett111/supportforge
Once installed, you must authenticate. You can either set the SUPPORTFORGE_API_KEY environment variable directly or, if you are a new user, you can register for the free tier (100 requests/day) by providing your email address via the API. Use the following curl command to generate your credentials: curl -X POST https://anton.vosscg.com/v1/keys -H 'Content-Type: application/json' -d '{"email":"[email protected]"}'. Always store your API key securely.
Use Cases
SupportForge is ideal for teams needing to scale their support operations without manual intervention. Common use cases include: 1) Automated ticketing where the agent extracts intent from a chat message and logs it into your support system. 2) Intelligent knowledge base retrieval, allowing the agent to fetch documentation or troubleshooting steps for a customer. 3) Auto-reply management, where the AI drafts or sends responses based on context and priority levels defined in the ticket metadata.
Example Prompts
- "Create a high-priority support ticket regarding the user's reported login issue: they are unable to reset their password."
- "Search the knowledge base for instructions on how to configure two-factor authentication and summarize the findings for the current ticket."
- "Generate a polite, professional follow-up reply for ticket #4502 confirming that our engineering team is investigating the outage."
Tips & Limitations
Keep in mind the free tier limitation of 100 requests per day; for high-volume production environments, ensure you upgrade your plan with Voss Consulting Group. Always provide clear, structured messages to the ticket creation endpoint to improve AI classification. If you encounter issues, verify your connection using the GET /v1/health endpoint to ensure the service is currently reachable.
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-jbennett111-supportforge": {
"enabled": true,
"auto_update": true
}
}
}Tags(AI)
Flags: network-access, external-api