Zendesk

Zendesk is a customer service and engagement platform. It's used by businesses of all sizes to manage customer support tickets, provide self-service options, and engage with customers across various channels. Support teams, customer success managers, and sales teams commonly use Zendesk.

Official docs: https://developer.zendesk.com/

Zendesk Overview

• Ticket
  • Comment
• User

Use action names and parameters as needed.

Working with Zendesk

This skill uses the Membrane CLI to interact with Zendesk. Membrane handles authentication and credentials refresh automatically — so you can focus on the integration logic rather than auth plumbing.

Install the CLI

Install the Membrane CLI so you can run membrane from the terminal:

npm install -g @membranehq/cli

First-time setup

membrane login --tenant

A browser window opens for authentication.

Headless environments: Run the command, copy the printed URL for the user to open in a browser, then complete with membrane login complete <code>.

Connecting to Zendesk

1. Create a new connection:

   membrane search zendesk --elementType=connector --json
   

   Take the connector ID from output.items[0].element?.id, then:

   membrane connect --connectorId=CONNECTOR_ID --json
   

   The user completes authentication in the browser. The output contains the new connection id.

Getting list of existing connections

When you are not sure if connection already exists:

1. Check existing connections:

   membrane connection list --json
   

   If a Zendesk connection exists, note its connectionId

Searching for actions

When you know what you want to do but not the exact action ID:

membrane action list --intent=QUERY --connectionId=CONNECTION_ID --json

This will return action objects with id and inputSchema in it, so you will know how to run it.

Popular actions