kustomer

What This Skill Does

The Kustomer skill enables OpenClaw agents to interface directly with your Kustomer CRM environment, allowing for streamlined customer support management. By leveraging the Membrane CLI infrastructure, this skill automates the complex authentication and token refresh processes required by the Kustomer API. It provides a robust interface to interact with core CRM entities, including Customers, Conversations, and Users. Whether you need to retrieve customer histories, manage support tickets, or analyze team performance via Goals and Filters, this skill acts as a bridge between your natural language requests and the structured data residing in Kustomer.

Installation

To begin using the Kustomer skill, ensure you have the Membrane CLI installed globally via npm: npm install -g @membranehq/cli. Once installed, run membrane login --tenant to authenticate your environment. To activate the skill, use the install command: clawhub install openclaw/skills/skills/gora050/kustomer. After installation, search for the available Kustomer connector using membrane search kustomer --elementType=connector --json and initiate a connection using the returned ID. This establishes the secure link required for the agent to execute API requests on your behalf.

Use Cases

This skill is ideal for support leads and customer experience managers. Common use cases include: querying open conversation queues for high-priority status updates, automating the retrieval of customer profiles to prep agents for incoming tickets, managing organizational user settings, and auditing team performance against established goals. By integrating this into OpenClaw, you can transition from manual dashboard monitoring to conversational data retrieval, significantly reducing the time spent toggling between tabs and manual report generation.

Example Prompts

1. "Check the current queue status in Kustomer and summarize any high-priority conversations assigned to the support team."
2. "Retrieve the customer profile for email '[email protected]' and list their last three open conversations."
3. "List all active team goals for this month and compare our progress against the targets defined in Kustomer."

Tips & Limitations

Always check for existing connections using membrane connection list --json before creating new ones to avoid duplicate configurations. Use membrane action list to explore specific schema definitions for custom workflows, as Kustomer's API structure is deep and entity-specific. Note that this skill requires an active Membrane session; if the agent reports authentication errors, verify your connection status via the CLI. Ensure your Kustomer API keys have the appropriate read/write scopes required for the specific tasks you wish to automate.