freshservice

What This Skill Does

The Freshservice skill enables OpenClaw AI to interface directly with your Freshservice help desk environment. It bridges the gap between conversational AI and ITSM (IT Service Management), allowing you to automate ticket creation, retrieve contact details, manage company assets, and track contracts or vendors without manually navigating the Freshservice dashboard. By leveraging the Membrane CLI framework, this skill abstracts the complexity of OAuth authentication and API communication, providing a robust interface for handling operational support tasks.

Installation

To integrate this skill, ensure you have the Membrane CLI installed on your machine (npm install -g @membranehq/cli). First, authenticate using membrane login --tenant. Once logged in, search for the Freshservice connector using membrane search freshservice --elementType=connector --json. After identifying the connector ID, initialize the connection with membrane connect --connectorId=YOUR_ID. Finally, install the skill via the OpenClaw terminal command: clawhub install openclaw/skills/skills/gora050/freshservice.

Use Cases

This skill is designed for high-velocity IT teams and customer support staff. Common use cases include:

1. Ticket Triage: Quickly creating tickets based on internal communications or logs.
2. Customer Support: Instantly fetching contact or company information during an active support session.
3. Asset Management: Auditing contracts or vendor agreements while working in a chat-first environment.
4. Workflow Automation: Using AI to query existing tickets and return status updates or summaries to users directly within OpenClaw.

Example Prompts

1. "Create a new priority 1 ticket for the user '[email protected]' regarding the server outage in the US-East region."
2. "Can you list all active contracts expiring within the next 30 days and summarize the vendor details?"
3. "Fetch the latest note on ticket #1024 and provide me with a summary of the current status."

Tips & Limitations

Always check for existing connections before creating a new one to avoid credential duplication. If an action isn't working as expected, use membrane action list --intent=QUERY --connectionId=YOUR_ID to verify that the required schema matches your input. Remember that this skill requires administrative permissions on the Freshservice side to interact with tickets and contracts effectively. Sensitive data should be handled with care, as this skill performs direct API read/write operations on your ITSM database.