Document360

Document360 is a knowledge base platform that helps SaaS companies create, organize, and host self-service documentation for their customers. It's used by customer support, product, and documentation teams to reduce support tickets and improve customer satisfaction. Think of it as a help center builder with advanced features for collaboration and content management.

Official docs: https://document360.com/docs

Document360 Overview

• Article
  • Category
• Project
• Assistant
• Report
• Team account
• Reader account
• Documentation
• Integration
• Workspace
• Security
• Role
• Group
• User
• API key
• Portal setting
• SEO setting
• Style customization
• Domain
• IP restriction
• Content rephrase
• Migration
• Billing
• Audit log
• Knowledge base assistant
• AI Article generator
• AI Category generator
• AI Project generator

Use action names and parameters as needed.

Working with Document360

This skill uses the Membrane CLI to interact with Document360. Membrane handles authentication and credentials refresh automatically — so you can focus on the integration logic rather than auth plumbing.

Install the CLI

Install the Membrane CLI so you can run membrane from the terminal:

npm install -g @membranehq/cli

First-time setup

membrane login --tenant

A browser window opens for authentication.

Headless environments: Run the command, copy the printed URL for the user to open in a browser, then complete with membrane login complete <code>.

Connecting to Document360

1. Create a new connection:

   membrane search document360 --elementType=connector --json
   

   Take the connector ID from output.items[0].element?.id, then:

   membrane connect --connectorId=CONNECTOR_ID --json
   

   The user completes authentication in the browser. The output contains the new connection id.

Getting list of existing connections

When you are not sure if connection already exists:

1. Check existing connections:

   membrane connection list --json
   

   If a Document360 connection exists, note its connectionId

Searching for actions

When you know what you want to do but not the exact action ID:

membrane action list --intent=QUERY --connectionId=CONNECTION_ID --json

This will return action objects with id and inputSchema in it, so you will know how to run it.

Popular actions