chaterimo

What This Skill Does

The Chaterimo skill for OpenClaw provides a powerful interface to manage and analyze your AI-driven customer service operations directly from your terminal or AI workflow. By connecting to your Chaterimo account, this skill allows you to bridge the gap between your e-commerce platforms—such as Shopify, Shoptet, or Upgates—and your analytical processes. It enables you to list all your deployed chatbots, retrieve comprehensive logs of customer-AI interactions, and monitor performance metrics without needing to switch contexts or log into various merchant dashboards. A critical feature of this skill is its built-in data privacy layer; it automatically redacts personally identifiable information (PII) such as email addresses and phone numbers, ensuring that your data analysis workflows remain compliant with security standards.

Installation

To begin using Chaterimo, you must first have an active account at chaterimo.com and a connected e-commerce store. Once you have generated your API key from the Chaterimo dashboard, execute the following command in your OpenClaw environment:

clawhub install openclaw/skills/skills/dexiaong/chaterimoflj

After installation, secure your credentials by setting the environment variable in your configuration file: export CHATERIMO_API_KEY='cha_your_key_here'. The skill uses this key to scope all API requests to your specific organization automatically.

Use Cases

• Performance Review: Frequently check how well your AI is handling customer inquiries to determine if the knowledge base needs updating.
• Trend Analysis: Identify common customer pain points or recurring questions about product shipping and returns during specific time periods.
• Audit Trails: Keep a secure record of support interactions for quality assurance purposes while maintaining data privacy.
• Multi-Store Management: Quickly toggle through conversations from multiple linked storefronts via a single interface.

Example Prompts

1. "Show me all my active chatbots and their current configuration status."
2. "List all customer conversations from the last 7 days for my Shopify store."
3. "Fetch the details for conversation #8842 and tell me the primary customer intent."

Tips & Limitations

• Privacy: Remember that PII redaction is applied server-side. While this protects customer identities, ensure that your internal analysis does not require raw contact information.
• Limits: Ensure your API key has appropriate permissions configured in the Chaterimo dashboard. If you encounter errors, verify that your environment variable is correctly loaded and not expired.
• Scope: This skill is read-focused. While you can view and analyze conversations, it does not currently support sending manual replies or modifying chatbot responses directly; for such tasks, use the main Chaterimo web dashboard.