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Official Verified
CRM管理
提供CRM管理的可落地指南与SOP。在开展CRM管理相关工作时调用。
skill-install — Terminal
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/codekungfu/crm-managementOr
CRM管理 (crm-management)
数据模型
- 用户基本信息、行为事件、订单与售后、渠道来源、生命周期阶段。
分层与运营
- RFM分层、AIPL模型；场景化触达（欢迎、激活、留存、召回、挽回）。
自动化
- 触发式消息：下单未支付、评价邀请、流失预警；多渠道（短信/邮件/企微）。
指标
- 活跃率、留存率、复购率、CLV、消息到达率与转化率。
合规
- 明示授权与退订机制；敏感信息加密与权限分级。
生成日期：2026-03-17
Metadata
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Paste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-codekungfu-crm-management": {
"enabled": true,
"auto_update": true
}
}
}Safety NoteClawKit audits metadata but not runtime behavior. Use with caution.