alicloud-ai-contactcenter-ai
Manage Alibaba Cloud Contact Center AI (ContactCenterAI) via OpenAPI/SDK. Use whenever the task involves Contact Center AI resource lifecycle operations, configuration changes, status queries, or troubleshooting failed ContactCenterAI API calls.
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/cinience/alicloud-ai-contactcenter-aiWhat This Skill Does
The alicloud-ai-contactcenter-ai skill provides a robust interface for managing Alibaba Cloud's Contact Center AI services. It acts as an automated bridge between the OpenClaw agent and the Alibaba Cloud RPC-based OpenAPI, facilitating full lifecycle management of AI-driven contact center resources. The skill is designed to handle discovery, configuration, and diagnostics by leveraging official SDKs and the OpenAPI metadata framework. It automates common administrative overhead, such as querying service statuses, modifying existing configurations, and generating logs for troubleshooting, ensuring that users can maintain complex contact center infrastructures with minimal manual intervention. By following strict credential priority and standardized output policies, the skill ensures that all operations are traceable and secure.
Installation
To integrate this capability into your agent environment, execute the following command in your terminal:
clawhub install openclaw/skills/skills/cinience/alicloud-ai-contactcenter-ai
Ensure that you have completed the prerequisite setup by configuring your Alibaba Cloud environment variables (ALICLOUD_ACCESS_KEY_ID, ALICLOUD_ACCESS_KEY_SECRET) and checking that the local environment has read/write permissions for the designated output/alicloud-ai-contactcenter-ai/ directory.
Use Cases
- Service Inventory: Quickly enumerate all Contact Center AI instances and their configurations within a specific region.
- Configuration Updates: Programmatically modify AI service parameters or threshold settings when business requirements evolve.
- Diagnostic Auditing: Troubleshoot failed API requests by querying status endpoints and reviewing operation logs saved in the output directory.
- Automated Provisioning: Standardize the creation of new Contact Center AI resources as part of a CI/CD pipeline or infrastructure-as-code workflow.
Example Prompts
- "List all Contact Center AI instances in the ap-southeast-1 region and save the output to the log file."
- "Update the configuration for Contact Center AI instance id 'ccai-12345678' to use the updated model version 2024-06-03."
- "Check the status of my Contact Center AI resource 'ccai-87654321' and provide a summary of any recent errors found in the API response metadata."
Tips & Limitations
- Region Awareness: Always specify your region to avoid unintended cross-region actions. If a region is not provided, the agent will prompt you for clarification.
- Credential Security: Use IAM sub-accounts with the least-privilege policy necessary for Contact Center AI operations rather than root account credentials.
- Discovery First: Always utilize the provided metadata discovery script before attempting complex mutations to ensure you are referencing the correct API version and parameter structures.
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-cinience-alicloud-ai-contactcenter-ai": {
"enabled": true,
"auto_update": true
}
}
}Tags(AI)
Flags: network-access, file-write, file-read, external-api, code-execution
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