chaterimo

What This Skill Does

The Chaterimo skill for OpenClaw acts as an intelligent bridge between your e-commerce help desk and your AI agent workflow. By integrating Chaterimo, you gain the ability to monitor, analyze, and manage customer service interactions across platforms like Shopify, Shoptet, Upgates, and eshop-rychle.cz. The skill allows you to retrieve lists of your active chatbots, browse historical customer conversations, and access specific, redacted transcripts. It serves as a powerful analytical tool to gauge how well your AI is handling customer inquiries, helping you identify trends or common pain points without manually logging into multiple dashboards. Every interaction retrieved is automatically processed for PII redaction, ensuring that email addresses and phone numbers are replaced with placeholders, maintaining high standards of data security and GDPR compliance.

Installation

To integrate Chaterimo, first ensure you have an account at chaterimo.com and your e-commerce store is connected. Navigate to your dashboard, generate an API key under the API Keys section, and copy the credentials. You must then set the CHATERIMO_API_KEY environment variable in your OpenClaw instance to authenticate. Once configured, execute the installation command: clawhub install openclaw/skills/skills/caebixus/chaterimo-openclaw-skill. The skill will automatically map your organization using the provided key.

Use Cases

This skill is ideal for e-commerce managers, customer support leads, and store owners who want to stay informed about their business without leaving their primary workspace. Use it to perform a daily "health check" on your AI support performance, search for recurring customer questions, or review the outcome of specific support tickets. It streamlines the workflow by allowing you to query data naturally via voice or text prompts, effectively turning your support history into a searchable, analytical database.

Example Prompts

1. "Show me all conversations from my Shopify store that happened yesterday and summarize the top three customer issues."
2. "List my active chatbots and show me the status of the one currently connected to my main store."
3. "Retrieve the full transcript for conversation #8842 so I can see how the AI handled that refund request."

Tips & Limitations

To get the best results, always be specific with your timeframes when asking for conversation logs. Since all PII is redacted, avoid asking the AI to 'find the phone number for customer X', as that information is intentionally removed to protect privacy. If you require raw data for deep forensic analysis, you may need to access the Chaterimo dashboard directly. Ensure your API key is kept secure and not shared in public logs, as it provides read access to your customer service archives.