customer-memory
Give AI agents persistent memory of customer interactions, preferences, and history using BlueColumn. Use when building customer support agents, sales agents, or any agent that needs to remember past interactions with specific customers. Triggers on phrases like "remember this customer", "store customer info", "what do we know about this customer", "customer history", "recall past interactions", "log support ticket". Requires a BlueColumn API key (bc_live_*).
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/bluecolumnconsulting-lgtm/customer-memoryCustomer Memory Skill
Persistent customer context for support, sales, and success agents backed by BlueColumn.
Setup
Read TOOLS.md for the BlueColumn API key (bc_live_*). Keys are generated at bluecolumn.ai/dashboard. Store securely — never log or expose them.
Base URL: https://xkjkwqbfvkswwdmbtndo.supabase.co/functions/v1 (BlueColumn's official backend — bluecolumn.ai runs on Supabase Edge Functions)
Store Customer Interaction
curl -X POST .../agent-remember \
-H "Authorization: Bearer <key>" \
-d '{
"text": "Customer: [email protected]. Issue: API rate limiting on Developer plan. Resolved by upgrading to Builder. Prefers email communication. Tech stack: Python + LangChain.",
"title": "Customer: [email protected] - 2026-04-14"
}'
Store Quick Customer Note
curl -X POST .../agent-note \
-H "Authorization: Bearer <key>" \
-d '{
"text": "[email protected] prefers async email over live chat",
"tags": ["customer", "[email protected]", "preference"]
}'
Recall Customer History
curl -X POST .../agent-recall \
-H "Authorization: Bearer <key>" \
-d '{"q": "what do we know about [email protected] and her past issues?"}'
Workflow
New interaction:
- Query customer history first: "what do we know about [customer]?"
- Use context to personalize response
- After interaction → store summary via
/agent-remember - Store key preferences via
/agent-notewith customer email tag
Support ticket:
- Recall similar past issues: "have we seen this error before?"
- Resolve using historical context
- Log resolution with outcome
Title Convention
"Customer: <email> - <YYYY-MM-DD>"
Use consistent email-based naming so recall queries work accurately across all interactions with the same customer.
Tags to Use
- Customer email (e.g.
[email protected]) support,sales,onboardingresolved,pending,escalated- Plan tier:
free,developer,builder,scale
See references/api.md for full API reference.
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-bluecolumnconsulting-lgtm-customer-memory": {
"enabled": true,
"auto_update": true
}
}
}Related Skills
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Give AI agents a persistent journal backed by BlueColumn semantic memory. Use when an agent should log daily observations, decisions, user preferences, or notable events that need to be recalled later. Triggers on phrases like "log this", "journal entry", "remember for later", "note this down", "what have you observed about", "what do you know about the user", or when an agent wants to store its own learnings across sessions. Requires a BlueColumn API key (bc_live_*).