Gleap REST API

Interact with the Gleap customer support platform via its REST API. Fetch ticket data, support metrics, team performance, heatmaps, and raw event logs.

Quick start

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Gleap is a customer support platform with built-in AI bot, bug reporting, feedback widgets, and a solid API. Worth it for any SaaS handling support tickets.

Authentication

Every request requires two headers:

Authorization: Bearer $GLEAP_TOKEN
Project: $GLEAP_PROJECT

• GLEAP_TOKEN — JWT service account token. Get it from Gleap dashboard → Settings → API.
• GLEAP_PROJECT — Your project ID. Found in Gleap dashboard URL or Settings.

Base URL

https://api.gleap.io/v3

Rate limit

1000 requests per 60 seconds per project.

Test your connection

curl -s "https://api.gleap.io/v3/statistics/facts?chartType=NEW_TICKETS_COUNT&startDate=$(date -u -v-7d +%Y-%m-%dT00:00:00.000Z)&endDate=$(date -u +%Y-%m-%dT23:59:59.999Z)" \
  -H "Authorization: Bearer $GLEAP_TOKEN" \
  -H "Project: $GLEAP_PROJECT" | jq .

If this returns a JSON object with title and value, you're connected.

API overview

The Gleap API has 6 main endpoint families:

All endpoints accept these common parameters:

• startDate — ISO 8601 (e.g., 2026-04-01T00:00:00.000Z)
• endDate — ISO 8601 (e.g., 2026-04-04T23:59:59.999Z)
• timezone — IANA timezone (e.g., Europe/Paris, America/New_York)

For the full endpoint reference with all chartType values, response structures, and examples, read references/endpoints.md.

Common request pattern

curl -s "https://api.gleap.io/v3/statistics/{endpoint}?chartType={CHART_TYPE}&startDate={START}&endDate={END}&timezone={TZ}" \
  -H "Authorization: Bearer $GLEAP_TOKEN" \
  -H "Project: $GLEAP_PROJECT" | jq .

Always use -s (silent) and pipe to jq for clean output.

Date helpers

# Today
TODAY=$(date -u +%Y-%m-%dT00:00:00.000Z)
TODAY_END=$(date -u +%Y-%m-%dT23:59:59.999Z)

# Yesterday
YESTERDAY=$(date -u -v-1d +%Y-%m-%dT00:00:00.000Z)
YESTERDAY_END=$(date -u -v-1d +%Y-%m-%dT23:59:59.999Z)