concierge

What This Skill Does

The concierge skill is a powerful automation tool designed to bridge the gap between digital travel research and real-world execution. It acts as an autonomous travel agent, capable of extracting verified contact information from major platforms like Airbnb, Booking.com, VRBO, and Expedia. Beyond simple data retrieval, its flagship capability is an AI-powered voice calling system that initiates, manages, and executes booking requests or negotiation calls on behalf of the user. By integrating with Twilio for telephony, Deepgram for speech-to-text, and ElevenLabs for realistic synthetic speech, the skill provides a seamless experience for managing accommodation reservations without manual intervention.

Installation

To install the skill, use the ClawHub command-line interface within your OpenClaw environment:

clawhub install openclaw/skills/skills/arein/concierge

Once installed, you must configure the necessary API credentials to enable the calling features. Use the concierge config set command to input your Twilio credentials, Deepgram API key, ElevenLabs voice ID, and Anthropic API key. You can verify your settings at any time by running concierge config show.

Use Cases

1. Direct Booking Negotiation: Users can direct the AI to call a property manager to negotiate a rate lower than the listing price on a third-party platform.
2. Availability Inquiries: Quickly determine if a specific listing is available for dates that might be showing as blocked on calendar sites.
3. Property Contact Lookup: Instantly gather business contact details, such as phone numbers or email addresses, to bypass intermediary platforms and communicate directly with hosts.
4. Automated Scheduling: Use the agent to call and confirm specific requests, such as early check-ins or pet policy clarifications, while documenting the conversation automatically.

Example Prompts

1. "Find the direct contact phone number for the Airbnb listing at [URL] and save it to my contacts."
2. "Call the property manager at [Phone Number] and ask if they can offer a discount for a week-long stay in March."
3. "Check if [Hotel Name] has any availability for a large group during the first week of August and ask about their group booking policy."

Tips & Limitations

• Preflight Checks: The skill performs automated preflight checks for all required dependencies (e.g., ffmpeg, ngrok) and API account quotas. Always ensure these are met before initiating a call to avoid mid-session failures.
• Manual Control: If you suspect the AI needs human guidance, use the --interactive flag to control conversation turns manually.
• Legal Awareness: Always ensure that recording and voice synthesis comply with local laws and platform terms of service. The skill retrieves information that is publicly accessible; however, users are responsible for how that information is utilized in private communications.
• Debugging: If a call fails, check the logs located in ~/.config/concierge/call-runs/ to troubleshoot specific infrastructure or provider issues.