call-scorecard-builder
为销售、客服或访谈通话生成评分维度、观察点与培训反馈模板。；use for scorecard, calls, sales workflows；do not use for 把单次录音当最终定论, 替代正式人力评估.
Install via CLI (Recommended)
clawhub install openclaw/skills/skills/52yuanchangxing/call-scorecard-builderWhat This Skill Does
通话评分卡构建器 (Call Scorecard Builder) 是专为销售、客户支持及访谈场景设计的 OpenClaw AI 智能体技能。它能够自动将模糊的通话目标转化为结构化、可落地的评分体系。该技能通过提取通话关键动作，生成包含评分维度、具体观察点、高低分示例、培训建议及复盘节奏的完整模版。它旨在辅助管理者将零散的通话内容转变为标准化的员工辅导依据，提升团队整体的沟通质量与执行效率。
Installation
在 OpenClaw 环境中，你可以通过终端执行以下指令来安装此技能：
clawhub install openclaw/skills/skills/52yuanchangxing/call-scorecard-builder
安装完成后，确保你的项目路径下包含 resources/spec.json 与 resources/template.md，以便技能能够准确读取预设的结构格式。
Use Cases
- 销售团队赋能：为新入职的销售人员建立标准化的销售通话评分卡，通过分析好坏录音样本，提取沟通策略。
- 客服质量管理：定义客户支持通话的核心维度（如响应速度、问题解决能力、同理心），生成标准化的质量评估报告。
- 访谈复盘：在用户调研或深度访谈后，快速生成评分框架，用以客观评价访谈者的提问技巧与引导能力。
Example Prompts
- "我需要一个销售通话评分卡，目标是检测销售在产品演示阶段是否准确识别了痛点，请根据我提供的录音摘要生成观察点。"
- "请根据我们的客服标准，为这五条通话记录生成培训建议，重点关注如何处理客诉场景下的负面情绪。"
- "我想设计一份针对新人的考核方案，请帮我列出结构化的评分维度，并说明如何设定复盘节奏以达到持续改进的效果。"
Tips & Limitations
- 最佳实践：在要求生成评分卡前，尽量提供详细的通话背景、目标群体以及明确的好坏样例，信息越全，生成的观察点越具有实战价值。
- 重要限制：该技能仅作为辅助评估工具，严禁将其输出的评分结果直接作为对员工进行奖惩的最终判定依据。它不能替代人力资源部门的正式绩效考核流程。
- 安全提醒：此技能为“只读”设计，默认不执行任何外部系统的写入或权限变更操作。如需进行系统集成或数据写入，必须在明确边界后进行手动确认，避免自动化带来的隐私或合规风险。
Metadata
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Find the right skillPaste this into your clawhub.json to enable this plugin.
{
"plugins": {
"official-52yuanchangxing-call-scorecard-builder": {
"enabled": true,
"auto_update": true
}
}
}Tags
Flags: file-read
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